I want to ask each of you to consider doing the following when you are
talking on the phone to any US customer service representative that is
based in a foreign country (like India ). I have done this twice and it
works! Any time you call an 800 number (for a credit card, banking,
charter communications, health insurance, insurance, you name it) and
you are transferred to a representative (like in India), please consider
doing the following:
After you connect and you realize that the customer service
representative is not from the USA (you can always ask if you are not
sure about the accent), please very politely (very politely - this is
not about trashing other cultures) say, "I'd like to speak to a customer
service representative in the United States of America ." The rep might
suggest talking to his/her manager, but, again, politely say, "Thank
you, but I'd like to speak to a customer service representative in the
USA ." YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA . It only
takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure -
and yes, she was from Fort Lauderdale .
Imagine if tomorrow, every US citizen who has to make such a call and
then requests a US rep, imagine how that would ultimately impact the
number of US jobs that would need to be created ASAP. Imagine what
would happen if every US citizen insisted on talking to only US phone
reps from this day on. If I tell 10 people to consider this and you
tell 10 people to consider doing this - see what I mean...it becomes an
exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to
be abrupt or rude to a foreign phone rep. If you agree, please tell 10
people you know and tell them to tell 10 people they know....etc...etc...
